The will to live

 
I have discovered that my ISP does indeed have a third and fourth level technical service. I discovered this after realising that their level two technician could not help and would have to "escalate" the level of technical expertise I required. I am still waiting for my ISP, illcast, (anagram naturally I dont want them sueing me) to ring me back. I suspect that by the time they do I will have lost the will to live.